{"id":2285,"date":"2021-04-22T06:51:03","date_gmt":"2021-04-22T06:51:03","guid":{"rendered":"https:\/\/herbalwise.com.my\/?page_id=2285"},"modified":"2023-01-04T15:31:52","modified_gmt":"2023-01-04T07:31:52","slug":"frequently-asked-questions","status":"publish","type":"page","link":"http:\/\/herbalwise.com.my\/ms\/frequently-asked-questions\/","title":{"rendered":"SOALAN JAWAB"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row top-row vc_custom_1672817003957 vc_row-has-fill porto-inner-container wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"porto-wrap-container container\"><div class=\"row\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\"><div class=\"page-top page-header-3  faq-breadcrumb  wpb_custom_6fec1a9924963cd81f0ea4c97071ae31\"><style>.page-top { background: none; border-bottom: none; } .page-top .page-title:not(.b-none):after { display: none; }.page-top .breadcrumbs-wrap { color: #ffffff}.page-top .breadcrumbs-wrap a { color: #ffffff }.page-top .page-title {color: #ffffff;}<\/style><div class=\"container\">\r\n\t<div class=\"row\">\r\n\t\t<div class=\"col-lg-12\">\r\n\t\t\t<div class=\"text-center\">\r\n\t\t\t\t\t\t\t\t<h1 class=\"page-title\"><\/h1>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"breadcrumbs-wrap text-center\">\r\n\t\t\t\t\t<ul class=\"breadcrumb\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li class=\"home\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"http:\/\/herbalwise.com.my\/ms\" title=\"Go to Home Page\"><span itemprop=\"name\">LAMAN UTAMA<\/span><\/a><meta itemprop=\"position\" content=\"1\" \/><i class=\"delimiter\"><\/i><\/li><\/ul>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row top-row vc_custom_1619073646928 porto-inner-container wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"porto-wrap-container container\"><div class=\"row\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 18px; color: #444444;\">Ada soalan? Kami di sini untuk menjawab! Sekiranya anda tidak melihat soalan anda di sini, beri kami pertanyaan <a href=\"https:\/\/herbalwise.com.my\/ms\/contact-us\/\">Contact Page<\/a>.<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"vc_empty_space\"   style=\"height: 25px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-color-green vc_tta-style-classic vc_tta-shape-square vc_tta-o-shape-group vc_tta-controls-align-default vc_tta-o-no-fill  custom-accordion-style\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"1619074040847-084fef52-bb22\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1619074040847-084fef52-bb22\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Q. BAGAIMANA SAYA BUAT PESANAN ?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>A. Setelah anda selesai menambahkan item ke keranjang belanja anda dan siap menyelesaikan transaksi anda, gerakkan kursor anda ke sudut kanan atas skrin dan klik pada Ikon Keranjang Belanja. Seterusnya, klik \"check out\". Anda kemudian akan dipindahkan ke pelayan selamat kami untuk meneruskan pembayaran.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1619074040863-14d53151-a5a3\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1619074040863-14d53151-a5a3\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Q. BAGAIMANA SAYA MELIHAT APA DALAM KARTU BELANJA SAYA?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>A. Untuk melihat kandungan keranjang anda, klik pada ikon keranjang belanja di sudut kanan atas skrin komputer anda. Setelah anda mengklik ikon ini, anda dapat dengan mudah menukar jumlah tanaman \/ item yang ingin anda beli dari item tertentu di troli anda dengan mengemas kini kuantiti yang tertera.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1619075410509-323b435d-25fe\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1619075410509-323b435d-25fe\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Q. BAGAIMANA SAYA MENAMBAHKAN ITEM KE KARTU SAYA?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>A.\u00a0<span lang=\"EN-GB\">Untuk menambahkan item lain ke troli anda, arahkan ke halaman item yang anda minati dan kemudian pilih kilang yang anda inginkan. Apabila anda mengklik pautan \"Tambahkan ke Keranjang\", anda akan dibawa ke halaman \"Keranjang belanja\" di mana anda kemudian dapat memasukkan kuantiti item yang ingin anda pesan menggunakan kotak \"+\" dan \"-\" di sebelah kanan skrin. Setelah memasukkan kuantiti, anda boleh terus membeli-belah atau memilih untuk Check Out. <\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1619075440192-e1bfc10f-b89a\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1619075440192-e1bfc10f-b89a\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Q. BAGAIMANA SAYA MENGHAPUSKAN ITEM DARI KARTU SAYA?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>A.\u00a0<span lang=\"EN-GB\">Pertama, klik pada ikon keranjang belanja di sudut kanan atas skrin komputer anda. Ini akan membolehkan anda melihat semua item yang ada di troli anda. Setelah anda mengenal pasti item yang ingin anda hapus, klik pada kotak centang \"Buang\" di sebelah kiri keterangan item. <\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1619075456336-7b0da609-c40b\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1619075456336-7b0da609-c40b\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Q. BAGAIMANA SAYA MENGETAHUI BAHAWA ANDA MENERIMA PESANAN SAYA?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>A. Setelah anda menyelesaikan proses pembayaran, resit akan muncul di layar anda yang memperincikan pesanan terakhir anda termasuk caj penghantaran, alamat penagihan anda, dan barang-barang yang dikirim ke alamat pengiriman anda. Sila simpan resit ini untuk rujukan anda. Sila ikuti pesanan anda dengan pautan yang kami berikan dalam e-mel menggunakan nombor bil saluran udara anda. Sila teliti barang anda setiap hari untuk mengelakkan penolakan lewat. Herbalwise Holdings menggunakan perkhidmatan kurier pihak ketiga untuk menghantar barang kami kepada pelanggan kami.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1619075474772-e25b6e9e-f698\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1619075474772-e25b6e9e-f698\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">T. APA JIKA SAYA PERLU MENGUBAH ALAMAT PENGHANTARAN PESANAN SAYA?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>A.\u00a0<span lang=\"EN-GB\">Sila tulis, e-mel, atau hubungi bahagian Perkhidmatan Pelanggan kami dengan perubahan anda dalam 1 hari setelah pesanan anda dibuat. Dalam surat-menyurat anda, sertakan alamat lama, alamat baru, dan juga arahan khas yang mungkin anda miliki mengenai menangguhkan penghantaran langganan anda. Untuk menghubungi kami, sila lihat \"Hubungi Kami\" di bahagian atas halaman ini.<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1619075495025-b458c829-312a\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1619075495025-b458c829-312a\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Q. APAKAH PILIHAN PEMBAYARAN ANDA?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>A.\u00a0<span lang=\"EN-GB\">Kami menerima Perbankan Dalam Talian Malaysia (Maybank2U &amp; CIMB Clicks). Kami juga menggunakan Bank In melalui mesin ATM. Sila whatsapp 011-2388 4535 jika anda ingin memilih pilihan ini sebagai kaedah pembayaran anda. <\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1619075511833-fc9ad25b-7db1\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1619075511833-fc9ad25b-7db1\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Q. ADAKAH ANDA MENGHANTAR LUAR BIASA?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>A. Tidak, tidak. Walau bagaimanapun, kami boleh menghantar benih ke luar negara.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1619075532883-9176a0d4-ef0c\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1619075532883-9176a0d4-ef0c\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Q. ADAKAH ANDA MENJUAL BUAH?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>A. Ya, memang begitu. Buahnya bermusim.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1619075552177-48c08941-50ea\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1619075552177-48c08941-50ea\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">A. Ya, kami juga melayani mereka yang mencari tanaman untuk landskap.<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>A. Yes we do, we also cater to those seeking plants for landscaping.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1619075567859-f23c8685-a803\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1619075567859-f23c8685-a803\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Q. SIAPA YANG PERLU HUBUNGI UNTUK STATUS PENGHANTARAN SAYA?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-chevron\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>A.\u00a0<span lang=\"EN-GB\">Setelah kami menghantar bungkusan anda ke kurir, kami akan mengirimkan e-mel kepada anda (pastikan anda telah memberikan alamat e-mel yang sah semasa pembayaran) dan pesanan whatsapp. Anda boleh mengawasi penghantaran anda dan menghubungi syarikat kurier untuk maklumat terkini. Herbalwise Holdings tidak bertanggungjawab atas sebarang kerosakan \/ penghantaran lewat yang disebabkan oleh syarikat kurier.<\/span><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Home Got a question? We're here to answer! If you don't see your question here, drop us a line on our Contact Page. Q. HOW DO I PLACE MY ORDER? A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the upper-right corner [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-2285","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - Herbalwise Holdings<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/herbalwise.com.my\/ms\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Herbalwise Holdings\" \/>\n<meta property=\"og:url\" content=\"https:\/\/herbalwise.com.my\/ms\/frequently-asked-questions\/\" \/>\n<meta property=\"og:site_name\" content=\"Herbalwise Holdings\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DrSweetStevia\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-04T07:31:52+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@DrSweetMy\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/herbalwise.com.my\\\/frequently-asked-questions\\\/\",\"url\":\"https:\\\/\\\/herbalwise.com.my\\\/frequently-asked-questions\\\/\",\"name\":\"Frequently Asked Questions - 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